Cancellation or Change of Exam Appointment Policy:
In order to cancel or change an appointment for an exam, you must follow our policy as outlined below:
Notification via Email: Any cancellation or change request for an exam appointment must be submitted via email. This email should be sent to our designated email address (support.desk@aipmm.com) for appointment changes or cancellations.
48-Hour Advance Notice: You must notify us of your intent to cancel or change your exam appointment at least 48 hours in advance of the scheduled exam time. This advanced notice allows us to manage our schedule effectively.
No Telephone or Live-Chat Requests: Please note that we do not accept cancellations or changes to exam appointments through telephone calls or live-chat sessions. Email is the only acceptable method for such requests.
Required Appointment Details: When sending an email for appointment cancellation or change, you must provide us with the following details:
Your full name.
The date and time of your upcoming exam appointment.
Any reference or confirmation number associated with the appointment.
Failure to provide the necessary information may result in delays or difficulties in processing your request.
Confirmation of Request: After sending the email request, please wait for our confirmation email. This email will serve as verification that we have received your request and are processing it accordingly.
Please adhere to this policy to ensure a smooth process for canceling or changing your exam appointment. We appreciate your cooperation and understanding in this matter. If you have any questions or concerns, please do not hesitate to reach out to (support.desk@aipmm.com) for assistance.
The Certification Exam Board allows for 2 free reschedules per Certification Exam Voucher.
AIPMM office hours are Monday through Friday between 8:00 AM and 5:00 PM United States Pacific Time.